Standard shipping takes 5-7 business days. Express shipping (available at checkout) delivers in 2-3 business days. Orders placed before 2PM PST ship the same day.

Yes! We offer free standard shipping on all orders over $75 within the United States. International shipping rates are calculated at checkout.

Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also track your order from your account dashboard.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location. Duties and taxes may apply.

We offer a 30-day return policy on unopened items in their original packaging. Contact our support team to initiate a return. Once received, refunds are processed within 5-7 business days.

Yes! Exchanges are available within 30 days of delivery. Contact us with your order number and the item you'd like to exchange.

Yes, all our hair extensions and wigs are made from 100% raw, unprocessed human hair. They can be dyed, heat-styled, and treated just like your natural hair.

With proper care, our bundles and wigs can last 1-2 years. Clip-ins and tape-ins typically last 6-12 months depending on usage.

For lengths up to 18", we recommend 2-3 bundles. For 20" and longer, 3-4 bundles are recommended for a full, natural look.

Yes! Since our hair is 100% raw human hair, it can be bleached, dyed, and toned. We recommend consulting a professional colorist for best results.

Yes! All our skincare products are cruelty-free and never tested on animals. Many are also vegan-friendly.

We don't currently offer individual samples, but our Travel Size Set is a great way to try our bestselling skincare formulas at a lower price point.

Click the account icon in the top navigation bar and select "Create Account." You can also register during checkout.

Log into your account and go to "Addresses" to add or edit your shipping addresses. To change an address on an existing order, contact us immediately.